Vianet 3.1.9

The Vianet Mobile App is a self-service tool designed specifically for our valued customers. With this app, customers can easily manage their services, request support, make payments, renew their subscriptions, order ViaTV, refer friends for rewards, and much more.

Here are some of the key features and advantages of using the Vianet Mobile App:

• Easily reach out to our customer care team:
• • Create support tickets, monitor status updates, and engage in real-time chat with our customer care representatives.
  • Check your connection status, device status, account status, optical power, and incidents.
• Receive timely notifications:
• • Stay updated with important network information, such as maintenance schedules, expiry alerts, offers, and more through the app's notification feature.
• Enjoy rewards:
• • Easily refer friends or family using the app and earn rewards for each successful referral made.
  • Redeem and manage your reward points within the app.
• Effortless billing and payments:
• • View pending and past bills conveniently through the app.
  • Make online payments securely and effortlessly.
  • Renew your subscription with just a press of a button.
• Manage your account details:
• • Stay informed about your subscription's expiry date and package details.
  • Keep track of your data usage at a glance.
  • Update your contact information easily.
  • Conveniently upload any necessary documents through the app.
• Take control of your service:
• • Manage various WiFi router settings, including changing passwords, monitoring connected devices, and adjusting WiFi channels, all directly through the app.
• Manage multiple accounts:
• • Add, edit, and delete multiple accounts effortlessly from a single platform through the convenient "switch user" feature.
  • View the status of multiple services associated with each account.